Shipping policy

Shipping Policy

At Rafvind, we are committed to delivering your Keyboards, Mice, and Game Controllers with reliability and care. This policy outlines our standard shipping process, delivery timelines, and related terms.

Shipping Method

We offer a single, standardized shipping option for all orders: Standard Shipping. This method ensures your items are handled securely and dispatched promptly from our warehouse.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or waivers available. The shipping fee is calculated based on the total weight and dimensions of your order, and will be clearly displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive an email confirmation with tracking details once your order has been shipped.

Delivery Time

Estimated delivery time for Standard Shipping is 5–10 business days from the date of shipment, depending on your location. Please note that delivery to remote or rural areas may experience additional delays.

Tracking Your Order

Once shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress through our carrier’s tracking system. If you have not received tracking information within 3 business days of placing your order, please contact us at [email protected].

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. Rafvind is not responsible for delays or losses caused by incorrect or incomplete addresses. If you need to update your address after placing an order, email us immediately at [email protected] and we will do our best to assist before dispatch.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date at [email protected]. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

International Shipping

Currently, Standard Shipping is available for domestic and select international destinations. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. Rafvind has no control over these charges and cannot predict their amount. Please check with your local customs office for more information.

Contact Us

For any questions or concerns regarding your shipment, please reach out to our support team at [email protected]. We aim to respond within 24 hours on business days.