Refund policy
At Rafvind, we are committed to ensuring your satisfaction with every purchase of Keyboards, Mice, and Game Controllers. Please review our refund policy below for a smooth and transparent process.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse, neglect, or unauthorized modification.
- Items without original packaging or missing accessories.
- Software or digital content (if applicable) once opened or downloaded.
- Gift cards or promotional items.
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number, a description of the issue, and photos (if applicable). Our team will review your request and provide instructions for returning the item.
Return Shipping
You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5-10 business days to your original payment method. Please note that your bank or payment provider may take additional time to post the funds.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at [email protected] with your order number and details.
Late or Missing Refunds
If you haven’t received a refund after the processing period, first check your bank account or payment method. If the issue persists, contact us at [email protected] for assistance.
Contact Us
For any questions regarding this policy, please email [email protected]. We are here to help.